How to Change Your Email

At this time, email addresses cannot be edited on an existing user account. This also means our support team cannot change it for you on our end.

If you need to use a different email address, the solution is to add the new email as a new user and transfer your work to that account. This approach ensures your data remains secure and that all user additions and billing changes are authorized directly by your organization and its team members.

Table of Contents

• Before You Begin
• How to Change to a New Email Address
• When Can Support Help?
• Important Billing Reminder

Before You Begin

Changing your email requires creating a new user account and removing the old one. Because billing is based on active users, you must delete the old user immediately after the new account is added and all cases are transferred.

If the old account remains active, your organization will be charged for the additional user until they are deleted from your organization.

How to Change to a New Email Address

1. Add the new email as a user

If you are an Admin or Account Owner, go to your organization’s user management settings and add the new email address for whoever it is that needs to change their email, as a new user.

2. Join the organization

Once the new user is added with their desired email, they need to check their inbox and follow the invitation link. From there, they must complete the onboarding flow to join the organization.

3. Transfer ownership of your cases

Transfer all necessary cases to the new email. You can do this one-by-one, or all at once by simply deleting the user with the old email.

4. Remove the old email

Once all cases have been properly transferred over, an Admin or Account Owner should immediately delete the old user account to avoid additional billing.

If this email change is for the Account Owner specifically, make sure ownership is transferred over to the new email before deletion.

When Can Support Help?

Adding a new user will briefly affect billing for your organization, so the action must be authorized and completed directly by either an admin or the Account Owner in your organization.

Please reach out to support for assistance only if you are having issues/or you cannot login to complete the action yourself.

Important Billing Reminder

Adding a new user temporarily increases the number of active users on your account. To avoid additional charges, the old email account must be removed immediately after the new account is fully set up and cases are transferred.

If the old account remains active, your organization will be billed for the additional user.

For the smoothest experience, we recommend completing the entire process in one sitting.

For any questions, contact us at support@getnotehouse.com.