Understanding Permission Denied Errors
Seeing Access Denied or missing menu options? That usually means your account doesn’t have permission to access that feature.
Notehouse uses role-based permissions, so what you can see and do depends on the role assigned to your account.
Table of Contents
Understanding Permission Errors
Permission messages appear when you try to access something your role doesn’t allow, such as:
- Access Denied or 403 Forbidden messages
- Missing buttons or menu options
- Pages that do not load
This is intentional and helps protect sensitive information, enforce organizational policies, and ensure users only access what they’re authorized to use and see.
Common Scenarios
Can’t Access the Users Tab?
User management requires the Admin or Owner role. Contact your administrator if you need to manage users.
Can’t Access Billing?
Only the Owner can access billing and subscriptions.
Can’t Edit a Client?
This usually means your role is limited from editing clients. See Understanding User Roles for more information.
Can’t Delete Records or Content?
Deleting clients or data typically requires higher-level permissions. Ask someone with the appropriate role to help.
Missing Menu Options?
Some options only appear for specific roles. If you don’t see something, it may simply not be available for your role.
Checking Your Role
To see your current role:
- Go to Account Settings
- Open the Profile tab
- Your role is listed there
For details, see Understanding User Roles.
Getting Access
If you need additional permissions:
- Contact your Admin or Owner
- Explain what access you need and why
- They can adjust your role or assign you to specific clients if appropriate
For one-time tasks, it may be easiest to ask someone with access to complete the action for you instead of requesting a role change.
Some restrictions are intentional for security, compliance, or organizational policy, so not all requests can be granted.
Role changes and client assignments must be handled by your organization’s administrator or Account Owner. Notehouse support cannot override roles or permissions for individual users without explicit permission from your organization’s Owner, except in cases involving technical issues or system errors.
If you’re an Admin or Owner and believe users are seeing a permission error that should not occur, contact support at support@getnotehouse.com for help.
For questions, contact us at support@getnotehouse.com.