How to Get in Touch with Support
If you need help with Notehouse, our support team is available by email.
Table of Contents
Contacting Support
All support requests are handled directly by email. To contact us, email support@getnotehouse.com. We monitor messages during business hours and will respond within 5 business days.
You can contact us for help with:
- Billing or subscription questions
- Login or access issues
- User or organization management
- General questions about using Notehouse
- Technical issues
How to Get Help Faster
Including a bit of detail in your message helps us resolve things more quickly. When possible, please include:
- A brief description of what you’re trying to do
- What’s happening instead (error message, unexpected behavior, etc.)
- Screenshots or screen recordings of the issue, if applicable
- Who the Owner is for your organization (if you are not the Owner)
Please do not send multiple follow-up messages for the same request.
Sending multiple messages may move your request lower in the queue or make it harder for Support to track and report the issue clearly. To help us review your request efficiently, please keep all updates, screenshots, and follow-up details in the same email thread whenever possible.
If you have additional information to add that you believe will assist in reporting your issue, such as an error message, screenshot, screen recording, device/browser details, or steps to reproduce the issue, please reply to the original support thread instead of starting a new message.
Technical Issues
Some technical issues can be resolved quickly through standard troubleshooting steps, while others may require review by our technical team.
If your issue needs technical review, it may take several business days to investigate and resolve depending on the issue.
To help us review technical issues more quickly, please include as much detail as possible in your first message, including what you were trying to do, what happened instead, any error messages, and screenshots or screen recordings if applicable.
Didn't Get a Response?
We respond to all support requests that reach our inbox. If you have not received a reply, please check your spam or junk folder and make sure your email provider is not filtering messages from support@getnotehouse.com.
In some cases, your email system may block or bounce messages from Notehouse Support. To help make sure you receive our replies, please add support@getnotehouse.com to your safe sender list or approved contacts.
We also recommend searching through your inbox for support@getnotehouse.com to make sure our reply was not automatically sorted into another folder.
If you have questions, contact us at support@getnotehouse.com.