How to Get in Touch with Support
If you ever need help with Notehouse, our support team is available by email.
Table of Contents
Contacting Support
All support requests are handled directly by email. To contact us, email support@getnotehouse.com. We monitor messages during business hours and will respond within 5 business days.
You can contact us for help with:
- Billing or subscription questions
- Login or access issues
- User or organization management
- General questions about using Notehouse
- Technical issues
How to Get Help Faster
Including a bit of detail in your message helps us resolve things more quickly. When possible, please include:
- A brief description of what you’re trying to do
- What’s happening instead (error message, unexpected behavior, etc.)
- Screenshots or screen recordings of the issue, if applicable
- Who the Owner is for your organization (if you are not the Owner)
Vague messages or multiple messages in a row may slow down resolution. The more detail you can provide in one message, the faster we can help.
Didn't Get a Response?
We respond to all support requests that reach our inbox. If you have not received a reply, please check your spam or junk folder and make sure your email provider is not filtering messages from support@getnotehouse.com.
You may also want to search your inbox for support@getnotehouse.com to make sure our reply was not automatically sorted into another folder.
If you have questions, contact us at support@getnotehouse.com.